rivers@riversorg.com
Telephone: (585) 586-6906
Fax: (585) 385-6053
312 West Commercial Street,
East Rochester, NY 14445

How TRO Manages its Client Associations

The Rivers Organization provides a team approach to the management of its association clients.

Each association is assigned an association executive staff person who will be the primary contact. This staff person will attend Board and Executive committee meetings and supervise all support staff as they interact with the association.

Another association executive level staff person will be knowledgeable enough of the association's activities to serve as backup support to the primary executive.

TRO's support staff works in a bandwidth format, serving all clients based on their area of expertise.

Support staff handles data entry, membership requests, meeting and conference pre-registration and on-site registration, publication production, mailings, reception, routine communications with members, and finances.

The Rivers Organization has a tradition of flexibility in creating a variable service fee that is customized to meet the specific goals and objectives of your organization. An annual management contract is developed to provide significant services on an ongoing basis. Additional ad hoc services are added as needed.

Management fees are paid monthly, in advance, with a detailed invoice of incidental charges for the preceding month.

For smaller associations, or those which require only limited or one-time services, an estimate rate with a "not to exceed" cap is developed based on the scope of the work. A retainer fee is paid at the inception of the contract. Invoices for the balance and incidental charges are due monthly.

Learn more about our comprehensive list of association management services.



Client Testimonial

"BOMA of Greater Rochester is an all-volunteer association, like many others. We had a desire to grow our organization which required an increase in administrative work that we were not able to provide as volunteers and building professionals. The Rivers Organization has assisted us, not only by supporting growth (of approximately 20%), but by providing a greater value to every member of the association."

James Berner,FMA,
President, Building Owners and Managers of Greater Rochester

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